Refund Policy

1. Founder's Circle Lifetime Access

1.1 30-Day Money-Back Guarantee

• Guarantee Period Begins: December 22, 2025 (Beta V1 launch date), not purchase date
• Guarantee Period Ends: January 21, 2026 (30 days after launch)
• Purchases Made Before December 22: Your 30-day period still starts on December 22, ensuring all Founders have equal opportunity to evaluate the platform
• No Questions Asked: Full refund with no explanation required

1.2 How to Request Founder Refund

To request a refund for your Founder's Circle lifetime purchase:

1. Email: support@dynatax.ai with "Founder Refund" in subject line
2. Include: Your account email and purchase date
3. Deadline: Request must be submitted by January 21, 2026
4. Response: We will respond within 1 business day
5. Processing: Refunds processed within 5-7 business days to original payment method

1.3 Lifetime Access Definition

"Lifetime" means access for as long as DynaTax AI operates commercially:

• Platform Lifetime: Access for the operational lifetime of DynaTax AI, not unlimited usage
• If Platform Discontinued: 12 months advance notice provided
• Pro-Rated Refunds: Calculated based on a 10-year expected service period from purchase date
• Data Export: Full data export tools provided before shutdown
• Future Features: All future updates and features included at no additional cost

1.4 Usage Limits & Add-Ons

Founder's Circle lifetime access includes specific monthly usage limits (see Terms of Service Section 2.6). Additional capacity is available:

• Add-On Purchases: Founders receive permanent 50% discount on additional capacity
• Add-On Refunds: Monthly add-ons are non-refundable once the billing period begins
• Exceeding Limits: If you exceed usage limits without purchasing add-ons, service may be temporarily restricted until the next billing cycle or until add-ons are purchased

2. Subscription Plans

2.1 Client Subscriptions (Free, Starter, Growth, Pro, Enterprise)

• Cancellation: You may cancel your subscription at any time from account settings
• Effective Date: Cancellation takes effect at the end of the current billing period
• Refunds: No refunds for partial months or unused time in current billing period
• Access: You retain access to paid features until end of billing period
• Data Export: You can export your data before cancellation takes effect

2.2 Professional Subscriptions (Pro Plan, Firm Plan)

• Cancellation: Cancel anytime from professional account settings
• No Refunds: Subscription fees are non-refundable for current month/year
• Marketplace Access: Listings removed immediately upon cancellation
• Active Cases: Complete ongoing client work before cancellation to avoid disputes

3. Tax Filing Fees

3.1 AI Fee Estimate & Retainer

• 50% Retainer: Non-refundable once professional begins work on your return
• Before Work Starts: Full refund available if you cancel before professional acceptance
• Professional Acceptance: Once professional accepts case, refund only available if professional agrees

3.2 Final Payment

• Refundable Conditions: Refundable if return not completed within agreed timeframe
• Request Timeline: Must request refund within 30 days of final payment
• Dispute Process: Refund requests reviewed within 5 business days

4. Add-On Services

• E-Sign Envelopes: Non-refundable once envelope sent
• AI Tax Research: Non-refundable after query processed
• Lender Verification Package: Refundable if not delivered within 7 days
• Extra Storage: Prorated refund if cancelled mid-month
• Team Members: Non-refundable for current billing period

5. Refund Request Process

5.1 How to Request

To request a refund:

1. Email: support@dynatax.ai with "Refund Request" in subject line
2. Include: Account email, reason for refund, charge date/amount
3. Timeline: Within 30 days of charge
4. Response: We will respond within 5 business days

5.2 Refund Method

• Original Payment Method: Refunds processed to original payment method (credit card, bank account)
• Processing Time: 5-10 business days for refund to appear
• Stripe Fees: Stripe processing fees ($0.30 + 2.9%) not refundable

6. Chargebacks & Disputes

If you dispute a charge with your bank/credit card:

• Account immediately suspended pending dispute resolution
• Access to tax documents and data restricted
• We will provide documentation to your financial institution
• If chargeback reversed in DynaTax's favor, account reinstatement requires payment of original charge plus dispute fees ($15)

7. Professional Fee Disputes

Disputes regarding professional tax preparation fees:

• First Step: Contact professional directly (per engagement agreement)
• Mediation: If unresolved, request DynaTax mediation at disputes@dynatax.ai
• Timeline: Mediation requests must be made within 30 days of final payment
• Process: DynaTax reviews case details, communications, and work product
• Resolution: Mediated resolution recommended (non-binding)
• Arbitration: Per Terms of Service, binding arbitration if mediation fails

8. Exceptions & Special Circumstances

8.1 Service Outages

If DynaTax experiences service outage preventing platform use:

• Outage >24 hours: Automatic 1-day credit applied to subscription
• Outage >7 days: Pro-rated refund for downtime period
• Notification: Email notification sent explaining credit/refund

8.2 Account Termination by DynaTax

If DynaTax terminates your account for Terms of Service violations:

• No Refund: Subscription fees are forfeited
• Data Export: 7-day grace period to export data before deletion
• Professional Fees: In-progress professional work paid per engagement agreement

8.3 Hardship Requests

In cases of demonstrated financial hardship:

• Email hardship@dynatax.ai with explanation and documentation
• We review on case-by-case basis
• May offer payment plan, temporary discount, or partial refund
• Not guaranteed - at DynaTax's sole discretion

9. Automatic Renewal Notice

Annual Plans: For subscriptions >$100/year, we send email reminder 7-15 days before renewal with:

• Renewal date
• Amount to be charged
• Link to cancel or update payment method

10. Questions

For questions about this Refund Policy or to request a refund: